Led the end to end redesign efforts for a bill pay system that was struggling with poor customer sentiment & dropouts caused by usability and navigational issues.
Redesigned the web, mobile apps with a focus on speed, trust. This project led to a 30% increase in NPS scores and set the design foundation for all the transfers and payments experience.
Helped shape the vision and execution of a 0-1 product for our mortgage business. Scaled the product from 0 to 23K users within an year by partnering with 16+ cross product teams.
Helped launch 30+ features in the first 8 months that brought new sources of revenue to the business with about $26 million in closed loan volume.
